Dispute Handling Policy
Clear policy for dispute resolution during house construction projects in South West Delhi. Learn how SCW handles conflicts, payment delays, and non-verbal claims legally and professionally.
Last Update 24 July 2025
Clear policy for dispute resolution during house construction projects in South West Delhi. Learn how SCW handles conflicts, payment delays, and non-verbal claims legally and professionally.
Last Update 24 July 2025
Suresh Contractor Works
This policy outlines how any conflict, misunderstanding, or disagreement during or after the construction project will be handled in a professional, lawful, and respectful manner.
In case of any conflict, written communication (WhatsApp, estimate, agreement) will be considered the final proof of terms. No verbal claim will be entertained.
If a major dispute arises regarding payment, work scope, labour conduct, or any other critical issue:
If the client refuses or delays payment for work already completed:
Any claims like “maine bola tha”, “yeh toh include tha”, or “unhone kaha tha” will be invalid if not supported by prior written communication.
We follow a step-wise, peaceful process to resolve issues:
We maintain full digital records of:
This helps protect both parties in case of future confusion or disagreement.
All final work clearances, dues, and pending items will be recorded in a summary message and must be accepted by both parties. This acts as the closing document before handover.
If a client:
We may take legal action under Indian Penal Code (IPC) sections for:
All work documents, messages, and progress photos will be submitted as evidence.
Our goal is always smooth work, not legal battles. Disputes are rare — and we always try our best to talk, clarify, and fix things. But if a client acts in bad faith, we are prepared to act to protect our team and business.
Reach out immediately. We’re open to resolving genuine issues professionally.
Yes. Work is paused until resolution to avoid further conflict or loss.
Work will be stopped and may not resume until payment is cleared.
Yes, if there's non-payment or fraud after agreed work is done.
WhatsApp chats, written scope, estimate copies, and photos.
Only in extreme cases of fraud or refusal to pay after work is delivered.
Discuss it with us immediately. Written proof will be used to clarify.
Only written communication is valid. Verbal claims are not accepted.
Yes, if both sides agree. It helps in faster resolution without legal steps.
Yes — through written agreements, clear communication, and respectful behavior.
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