Verbal vs Written Terms
Small misunderstandings can cause big trouble in construction. That’s why we’ve made it our policy to rely only on what’s clearly written – not what’s casually said.
Last Update 24 July 2025
Small misunderstandings can cause big trouble in construction. That’s why we’ve made it our policy to rely only on what’s clearly written – not what’s casually said.
Last Update 24 July 2025
Suresh Contractor Works
we follow a simple principle – “If it’s not written, it doesn’t exist.” Verbal promises like “dekh lenge” or “baad mein adjust” may sound friendly, but they often lead to confusion, delays, and disputes. This policy ensures everything – from scope of work to payment terms – is clearly written and acknowledged by both parties. It protects you and us equally.
Only written agreements, messages, or confirmations (via WhatsApp, SMS, or signed documents) will be considered valid and binding. Any verbal discussion, promise, or casual chat is not enforceable unless recorded in writing.
Verbal instructions or expectations like:
These create confusion and will not be honoured unless they were followed by a proper written message or approval.
All work must be clearly listed in:
If it is not written, it is not included in the job, no matter what was verbally discussed.
Clients often try to change the plan verbally during work:
No change will be accepted verbally. All extra work or changes must be confirmed in writing with updated rate/terms.
If a client or contractor verbally promises anything (“last mein discount dunga”, “yeh free kar denge”), it is not valid unless it was written.
If a dispute arises later, only written proof will be used for resolution.
Even for day-to-day site instructions (e.g., design details, changes, priority tasks), messages must be sent in writing to:
We encourage regular written check-ins over WhatsApp or SMS.
We maintain all client communication through:
This record is used to:
Clients cannot later claim:
If it was not written and confirmed, it will not be considered.
This policy is to protect both parties from false expectations, confusion, and financial disputes.
In case of legal dispute or disagreement, only written communication will be valid under the Indian Contract Act.
Unless it was followed up in writing (WhatsApp, SMS, etc.), it won't be considered valid.
Only written discounts or offers are valid.
Send a written request first. No verbal instructions will be accepted.
No, but we request both sides to summarise important points in WhatsApp after the meeting.
Absolutely, as long as they are written. We stick to what's on record.
Because it creates misunderstanding. Written communication ensures full clarity.
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